Frequently Asked Questions
Purchase a Qualifying Product within the promotional period, then submit an online claim within 14 days but no later than 30 days of the purchase date as detailed in the Terms and Conditions of the campaign.
The qualifying products are detailed on the Terms and Conditions page.
Purchases must be made between 03/06/2020 – 14/07/2020.
A Maximum of one (1) unit per product category per household are allowed during the promotional period.
You will need to provide the below details:
- Product model
- Date of purchase
- Place of purchase
- The serial number of the product
- Upload proof of purchase
- Personal details
- Bank details
Read our Terms and Conditions to get more detail about the promotion.
We can only offer the cashback for purchases of qualifying products listed in the promotional Terms and Conditions.
Physical Copy/In Store Purchase:
You can either scan your proof of purchase and save to your computer ready to upload or simply take a picture with your mobile phone, digital camera or tablet. To transfer this document to your computer you can simply send it via email or transfer via USB. If you are claiming on your phone or tablet, upload the image from the photo library of the device directly.
Digital Copy/Online Purchases:
Save/download your proof of purchase to your computer/device ready to upload or take a screenshot of the proof of purchase and save as PDF or JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.
General Requirements for documents uploaded:
When scanning or taking a picture please ensure all the required details are clearly visible. Blurred, truncated or unclear proof of purchase may invalidate your claim.
Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 2Mb.
If required you can upload multiple documents, simply select the files one at the time and click upload during the claim process.
This is likely to be for one of the following reasons:
- You have missed the claim window for this promotion (no later than 30 days after the purchase date)
- Your purchase date is outside the promotional period (03/06/2020 – 14/07/2020)
- You are too early to claim for this promotion (you must wait 14 days from the date of purchase, before you are able to select the correct date on the form)
Please refer to your proof of purchase and the Terms and Conditions of this promotion and the claim period detailed.
Prepare your documents for upload and then during the claim process follow these steps:
To upload the document(s) select ‘Choose File’, then locate the file that you want to upload and click ‘Open’. The name of the document selected will be displayed on the web page, check this is the correct document then select ‘Upload’.
If you need to add more documents repeat this process. The documents will be listed as you add them. If the wrong document was selected simply replace it by clicking on the button again and selecting different document.
You will need to provide the following details:
- Account Number / IBAN
- Sort Code / SWIFT
- Account Holder's Name
Your claim will be checked by one of our agents and the status of your claim will be emailed to you. We will keep you up to date on the status of your claim via email, you can also check the progress of your registration via our online tracking system, for which you should have received instructions and log-in details shortly after the registration itself.
Please check the email account you provided during the claim form for emails related to this promotion. Ensure you check your junk or spam email folder. Alternatively, you can use our online tracking system to see the progress of your claim.
Please refer to the email we have sent you, it may be that the details uploaded for your proof of purchase were not sufficient to process your claim.
Common reasons for Missing Information:
- The proof of purchase was blurry or illegible
- The proof of purchase did not show the price paid, date of purchase, products or retailer purchased from
- An incorrect document was uploaded and not a proof of purchase
- An order confirmation was supplied which did not show the products were purchased, in this case we ask you to provide invoice to support your claim
- The serial number you entered on your claim is invalid
- The details you provided are not matching with the required bank details – there may be mixed-up information or a typo
Claims may be rejected if your purchase did not meet the Terms and Conditionsof the promotion; in this case we send you an email advising of the exact reason for that rejection.
Payment will be made within the timeframe outlined in the promotional Terms and Conditions.
If you have received an email to confirm approval of the cashback, please check the following: